Rooms Division Manager > AC Hotels by Marriott Inverness > Joboolo FR :
Société : AC Hotels by Marriott Inverness Lieu : Inverness Scotland
AC Inverness is recruiting a RoomsDivisionManager who will be working closely with the Operations Manager and General Manager to ensure that the hotel is run with success.
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
The RoomsDivisionManager is responsible for the housekeeping department, the Maintenance and upkeep of our fabulous new building, theFront Office,and the Night Teams.
As the RoomsDivisionManager you:
Ensure aa unique guest experience and optimal servicedelivery,every day.
Will guide the teams and coach them where necessary.
Are approachable and take ownership of customer needs, business needs, and your teams needs day to day.
Have exactly what it takes to set up new proceduresand policies to drive the business and operation forward.
Have an eye for detail and embrace an out of the box mindset to deliver positively outrageous guest experience.
Areclosely involved in revenue maximization through upselling, revenue, cost control and quality improvement.
Each shift brings new challenges, but one thing never changes:
you deliver quality and exceed the expectations of the guests (andour fantasticteam!).
You will:
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Monitor front office financial operations and ensure compliance with accounting controls and procedures.
Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts.
Review and submit for approval and order capital budget items as required.
Supervise all guest services team members.
Review correspondence from guests and incident logs and direct staff according to information obtained.
Oversee vendor and personnel contracts throughout the hotel.
Monitor occupancy of guest room space to ensure most efficient use.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Support Team Members in handling guest requests and enquires to ensure a positive outcome.
Ensure a consistent, high level of customer service and respond to guest complaints and disturbances.
Supervise accurate and efficient reception operations including check in/out procedures.
Drive sales revenues and promote hotel services and facilities for up selling opportunities.
Understand and apply correct finance and hotel credit policy procedures.
Ensure Team Members have updated knowledge of all room categories, room rates, packages, promotions, local area and other general Marriott product knowledge necessary to perform their duties.
Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards.
Conduct training programs on an ongoing basis.
Follow ACHotels by Marriott brand standards.
Act with responsibility in emergency situations Qualifications Minimum two years experiencein a Front Office Manager role or Resident in/close toInverness(or acceptable travel distance) Previously worked in similar management position Previous experience in a hotel industry Previous experience within Marriott is preferred but not essential.
Positive attitude and good communication skills Committed to delivering a high level of customer service System knowledge:
OPERA Micros, any Marriott related system is a plus Fluent in English, an additional foreign language isa plus! Able to workshift work throughout the week.
BENEFITS FOR YOU! Health Cash Plan Discounted room rates for you, as well as your Friends and Family, at Marriotthotels worldwide Discount on Food & Beverages at Marriotthotels worldwide Enhanced Maternity/Paternity/Adoption pay Pension scheme Twenty eight holidays (annually increasing to max thirty two holidays) *a personality assessment can be part of the recruitment process * Hotel Co 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott.
Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 35+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Norway and Poland) and expanding its reach with new properties in key markets.
The companys pipeline includes hotels in European strategic cities and airports.
AC Hotels by Marriott includes over 155 design-led hotels in more than 27 countries and territories.
At AC Hotels, every moment has been designed, refined, crafted, and considered to create a comfortable, elevated, and unobtrusive experience that lets guests maximize their travels.
The brand focuses on details and experiences that genuinely matter to provide a seamless, intuitive experience that letstravellerslive life by design, not by default.
The hotels feature purposefully designed signature spaces, most notably the AC Lounge, which invite locals and travelers alike to collaborate in style during the day or enjoy handcrafted cocktails and tapas at night and the AC Kitchen, offering guests a European-inspired breakfast.
The sophisticated AC Guest Rooms and public spaces feature sleek furnishings, curated artwork, and intuitive technology to inspire and connect guests.
AC Hotels overthinks the guests stay, so they never have to, creating The Perfectly Precise Hotel experience.
AC Hotels is proud to participate in Marriott Bonvoy, the global travel program from Marriott International.
The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments, and unparalleled benefits including free nights and Elite status recognition.
Marriott International, Inc.
(NASDAQ:
MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories.
Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world.
The company offers Marriott Bonvoy, its highly-awarded travel program. AC Hotels by MarriottInverness InvernessScotland
