SC Cleared Service Desk Analyst > Global Technology Solutions Ltd > Joboolo FR :
Company : Global Technology Solutions Ltd Location : Leeds
SC clearedServiceDeskAnalyst - 1st line Support.
Ready to make your application Please do read through the description at least once before clicking on Apply.
Hybrid working, 1 in 4 weeks onsite the rest from home Our client are looking for sc clearedServiceDeskAnalysts UK nationals only, this is due to the clearances required.
Main responsibilities:
This is a Technical Remote role within a ServiceDesk team working from home with a rotated 1 in 4 week in the office to provide 1st Line telephone/ e-mail/ chat, ICT support to approximately 8000 end users.
Providing Helpdesk/Web support through remote tools, telephone assistance and email support.
This role involves working a shift from 07:
00 till 18:
00 hours.
ROLE OVERVIEW:
DETAILED JOB DESCRIPTION:
* Troubleshooting a variety of hardware and software issues * Logging reports and managing requests * Monitoring systems, repairs, upgrades, installations and many other technical tasks * Being the first point of contact for customers and escalating issues when necessary * Keen to collaborate with others, knowing that the best results come from pooling ideas, experience, and expertise * Self-motivated and can work on their own initiative * Able to navigate a degree of ambiguity * Proven track record of performing under pressure * Great attention to detail and able to adopt new process and procedures * An attitude towards delivering top quality customer service in a challenging environment ESSENTIALS SKILLS/QUALIFICATIONS:
* Experience of having worked in a previous helpdesk environment within the IT sector DESIRABLE SKILLS/QUALIFICATIONS:
* Good knowledge of remote control technology / applications * TCP/IP knowledge * Knowledge or awareness of network infrastructures and terminology's * HP Service Manager 7 * ITIL Foundation * MCP / MCSE * Working knowledge of Microsoft Windows 2000, XP, W7, Office 2003 / 2010 * The candidate should have experience of Active Directory including Admin Functions * Exchange Admin If you have the above skills or looking to get into a good company where you can progress your career in IT and are sc cleared please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application.
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