To positively promote the company and its products and services and ensure that a professional image is provided at all times to customers and colleagues Handling sales enquiries on the telephone and via e-mail which involves checking stock levels and pricing.
Proactively managing the customer’s requirements and keeping in contact on a regular basis Processing sales orders Dealing with customer queries and complaints, obtaining technical information regarding products where required, and general customer service Responding to customer enquiries on the phone or via e-mail or via a web-based sourcing tool Sourcing items from other suppliers when required.
Maintaining high standards of administration and customer service to achieve maximum profitability & service level.
Relaying customer issues and feedback to the line manager Key Skills Required:
Excellent communication skills, telephone manner, and sales technique as well as good interpersonal skills Effective numeracy, literacy, and word-processing skills Ability to liaise closely with internal colleagues and external contacts.
Ability to work as a member of a team.
Commercial awareness i.e. good understanding of sales procedures, net & gross profit as well as purchasing costs & procedures Good negotiation skills with the ability to assess issues and be assertive as required Ability to make decisions relating to the day-to-day tasks within your remit without an upward referral, and refer wider-reaching decisions to the Branch Manager Excellent organisational and prioritising skills, demonstrates a logical and methodical approach with attention to detail and accuracy What’s in it for you? Entry into Westfield Health CashPlan Entry in the AE Pension Scheme Bonus Scheme Cycle to Work Scheme 22 days holiday (+ 8 Stats) – incremental with length of service Vitality PHI – after 2 years employment Increased Employer Pension contributions (2%) – after 2 years of employment Free Onsite Parking Free refreshments Vehicle Electrical Charging Points Employee of the Month Rewards Fully Funded Social Events Payment of Professional Subscriptions Sales & Marketing is a specialist division here at Venatu Recruitment Group. If you are currently seeking a change in your career and feel you match the desired criteria, please do get in touch and we would be happy to discuss the role with you in further detail.
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