Company : People First Recruitment Location : London England
Your New Job Title:
SeniorHelpdeskEngineer #21907 Your New Salary :
max £40,000 per annum + travel expense Location :
London Who You'll Be Working for:
International IT Company To be successful in this role our client has said it is essential that candidates:
has previous IT support Experience What You'll be Doing Each Day:
Consult daily operation structure.
Promote to improve daily operational flow.
Analyze daily support tasks.
Take a lead to improve helpdesk operation.
Vendor negotiation and control.
Development and implementation for new features and services.
Hands on Desktop Support Skill.
Network and PC implementation and optimisation.
1st level troubleshooting with customers and assist them as their escalation point of contact.
Understand and detailed planning and designing for customer's Network and PC.
Network/PC/Desktop Security element configuration including day-to-day service delivery.
Migration planning and execution.
Support PC and Call Centre system (incl DC server).
Proof of concept testing and acceptance testing.
Establish and cease PC/Desktop Security systems.
Project and service delivery schedule management.
Careful consideration to ensure profitable systems and implementation.
Maintain secure operations and keep the environment tidy.
Documented approach for implementation and modification.
Visit customer premises when required for project or maintenance contract work incl cover staff.
Periodical status report to line manager.
The Skills You'll Need to Succeed:
Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Notes, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, and Firewall products.
Excellent written and verbal communication skill in English and Japanese (Japanese is Mandatory).
Ability to investigate and source answers to various email and telephony enquiries about technical issues.
Proven customer service experience.
Strong time management/multi tasking & organisational skills.
Strong work ethic Accurate, organised and eye for detail.
Reliable time keeping and attendance Solid administration background & a keenness to get involved & support all customer service areas in EMEA Visit customer premises when required for project or maintenance contract work Attend customer meetings for projects or maintenance contract work Maintain relevant customer maintenance documentation on file server Job status :
Permanent Start date :
ASAP Working hours :
9:
00 - 17:
00 Please follow us on Linkedin:
people-first-team-japan We would be grateful if you could send your CV as a Word document.
If your application is successful, you will be contacted within 7 days.
We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
PeopleFirst is committed to increasing diversity, and maintaining an inclusive workplace culture.
We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
PeopleFirst (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers.
Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website. PeopleFirstRecruitment LondonEngland
