Service Automation & Operations Engineer (24 month contract) > London > Joboolo FR :
Société : Allen & Overy Lieu : London England
Job description We are currently recruiting for a ServiceAutomation & OperationsEngineer to join our London IT team on a 24 month contract.
ServiceAutomation & Operations will be at the heart of Technology Services.
You will be part of a team that will transform how our IT services are operated, monitored, provisioned and tested.
Using software engineering to automate wherever possible, you will enable our IT support teams across the globe to provide world class support to our business.
Helping to define the Service Level Agreements (SLAs) that the services need to be tested and monitored against, building the monitoring, testing and provisioning of those services within your team.
You will also be at the centre of transitioning services into operation.
You will be part of a team of software engineers and report to the ServiceAutomation & Operations Manager.
Role and responsibilities Develop the monitoring, operating and provisioning solutions for technology services used by the firm:
Work with IT Process and 3rd line support teams to define SLAs on new and existing services.
Work with Testing Manager to define test cases against the SLAs.
Work with Global Service Desk and 3rd line support teams to define provisioning requirements.
Build the monitoring of services based on defined SLAs, through use of commercial off-the-shelf software and in-house developed solutions.
Build automated recovery of services, integrate with IT Service Management (ITSM) platform to automatically raise incident tickets.
Automate the provisioning of IT services through orchestration and integration with the ITSM platform.
This will include, but is not limited to:
One-touch/self-service requests for business users.
Automated user administration (moves/add/changes).
Self-service infrastructure provisioning for software engineers.
Drive continuous improvement across all of Technology Services.
Participate in and support cross technology process improvement initiatives.
Deliver solutions in line with established guidelines and adhering to deployment, testing and documentation standards established by Technology Services.
Key requirements Business Competencies High level of personal credibility, impact and influence with proven ability to work effectively and persuasively at all levels of the business.
Highly motivated self-starter, who will undertake all activities to the highest professional standards.
Strong commitment to excellent customer service.
Ability to communicate both on technical and business levels.
Knowledge Excellent all-round technology knowledge and practical experience of the majority of technologies within the software engineering discipline.
Technical knowledge and practical experience of the design, operation and maintenance of IT applications, services and infrastructure with specific skills in:
Software design and development principles.
Cloud computing services and platforms (e.g.
Azure, AWS).
SQL and solid understanding of other data platforms (e.g.
MongoDB, ELK).
Web service architectures (e.g.
SOAP, REST).
Containerisation technologies (e.g.
Docker, Kubernetes).
Web application and Web service configuration on Windows and Linux platforms.
Identity and Access Management.
Hands on knowledge of Elastic Good knowledge of Microsoft and Linux server platforms.
Experience of integrating with ITSM platforms for automation, orchestration and provisioning pipelines.
Good knowledge of secure software development practices and where to find guidance and best practice.
Knowledge of ITIL, specifically the ServiceOperations library.
Experience Working within Agile teams, and building a DevOps culture.
Experience of IT service and operations, and providing software solutions for these functions.
Experience of designing and implementing applications for web, windows, mobile platforms and data integration solutions such as SOAP and REST-ful web services.
Ability to create comprehensive technical documents including support transition guides, operational manuals, infrastructure diagrams and project specific documentation.
Ability to provide accurate estimations using story sizing.
Experience working in a global environment across international locations with an appreciation of multiple cultures.
Experience of building applications in .Net / .Net Core is desirable but not essential.
Please note that we are unable to accept candidates seeking a day rate for this role.
We are also unable to provide visa sponsorship. Allen & Overy LondonEngland
