Service Delivery Manager > NatWest Group > Joboolo FR :
Company : NatWest Group Location : London England
Join us as a ServiceDeliveryManager This role will see you influencing stakeholders at all levels across the bank to improve our services and customer journeys You'll play a crucial role in fostering an environment of continuous improvement and driving bank-wide stability through the delivery of service management disciplines Join a collaborative and innovative team, where you'll be recognised for your expertise and specialist knowledge of technology service management What you'll do As a recognised specialist, you'll be leading technical and operational support for services, activities and processes, and providing leadership and direction in support of bank-wide service stability.
We'll look to you to act with pace when recovering or protecting service, and with thoroughness when considering the risk to service.
You'll also be:
Building and maintaining the capability of your team to make sure that the levels of service and quality of deliverables meet the needs of the bank Leading some of the wider technology and people-focused activities to fulfil the needs of the bank Collaborating, communicating, and influencing stakeholders internally and externally in your technology service management area Setting the overall vision and strategy for your business area, and supporting your team to work effectively Managing your team's operations including finances, operational risks and continuous improvement activities The skills you'll need We're looking for someone with advanced knowledge of technology service management disciplines and technical knowledge, including platform, technology, products and domains.
You'll also need to be a capable communicator with the ability to communicate complex technical concepts to colleagues and stakeholders.
Additionally, you'll need:
Knowledge of industry standard toolsets and processes to drive up customer service within an IT environment Good collaboration and stakeholder management skills Knowledge of Agile and DevOps practices covering value stream, portfolio, platform and feature team levels NatWestGroup LondonEngland
