Company : PMB SOLUTIONS LTD Location : West Midlands England
PMB Solutions Ltd are currently working on behalf of our client to recruit for a PERMANENT - TechnicalAdvisor Hours of work:
37.5 hours per week (Monday to Friday) Salary:
Circa 34k Per Annum Benefits:
25 days holiday plus Bank Holidays per annum, secure free parking, subsidised canteen, Healthcare and Cash Plan, pension (salary sacrifice scheme, employee contribution 4% employer 8%), death in service (3 x annual salary) Job Summary The Technical Adviser is the key contact person between our Dealer network and our respective vehicle Manufacturers.
This role requires a full and comprehensive understanding of our products, process, systems, automotive legislation and our manufacturers policies and procedures.
In addition, an ability to identify any potentially developing issues and provide a detailed account of your findings to colleagues and the manufacturer.
On a day-to-day basis dealing with all technical issues the dealers may encounter and working with them to affect a successful resolution.
Key responsibilities will include:
Receiving and responding to telephone calls from dealers requesting responses to their customer concerns appertaining to technical, accessories and vehicle conversions.Identifying any product issues, provide detailed reports on the issues to the technical team and where necessary the respective vehicle manufacturer.Assisting where necessary regarding legal issues and should the need arise attending court.
Assist in the development and implementation of the technical reference library, with specific attention to technical data, accessories and vehicle conversions.
Communication and teamwork:
To develop and maintain professional, positive working relationships with all our dealership partners and our manufacturers.
Manage the departments, manufacturer and business information flow to reduce defect reoccurrence, improve defect resolution times, to ultimately improve our manufacturer relationships and customer, dealer satisfaction.
Provide detailed daily reports on dealer product issues and distribute these to the line manager and colleagues to identify dealer specific problems.
Keep daily log of all dealers who contact us to identify department work loading and resource allocation.
Identify product issues and produce detailed technical reports for our manufacturers and department personnel to aid in the speedy resolution of product defects Work with our manufactures in the production of and distribute of all technical bulletins and technical literature.
Work with department colleagues to track trends in product issues and produce reports to facilitate further manufacturer actions to help with their investigations and continuous product improvement.
The ideal candidate will have:
A minimum 5 years experience working within a busy franchise dealer, vehicle manufacturer or technical service role, have experience of working on alternative fuel powered vehicles, have a good working knowledge of connected car technology, APP integration and have all relevant BTech or City and Guilds, IMI Automotive Technical qualifications and have the following skill set.
Excellent Motor Vehicle mechanical knowledge, by experience and qualification Previous experience of working within an automotive Aftersales department First class knowledge of all aspects of dealer aftersales systems and practices Have good I.T Skills including but not limited to MS Office suite of products Excellent written and verbal skills Strong customer service and problem-solving skills Meticulous Professional and polite Ability to work under pressure Strong organisational skills with the ability to time manage, multi-task, and prioritise Ability to work as part of a team or using your own initiative The above role specifications are given as a guideline to the basic role responsibilities, this is provided to give you the opportunity to consider your suitability for the role should you wish to apply.
Any additional information or confirmation you may require will be provided at the time of interview.
If you think you would be suitable for the above position, please apply on line PMB SOLUTIONS LTD WestMidlandsEngland
