Technical Sales Support Engineer > Panasonic > Joboolo FR :
Société : Panasonic Lieu :
TechnicalSalesSupportEngineer United Kingdom 1579 Panasonic UK | April 2023 Do you have the expertise and experience in consumer electronics service with an understanding of Display and projector repairs, diagnostics, and service level agreements? A level of project management experience would also be beneficial.
If you can answer yes to this, you could become part of the Panasonic customer service team.
Are you looking for a role that challenges your existing capacities.
A role where you can learn further whilst working towards accomplishing professional goals and getting job satisfaction? We are looking for a skilled, hard-working individual with outstanding problem-solving abilities.
A candidate that has excellent physical stamina, skilful hands with strong technical knowledge.
If all the above tick your boxes, we would like to meet you.
Role Overview In this role as the TechnicalSalesSupportEngineer, you will be responsible for providing technical demonstrations, installations, repair, maintenance, and support services.
You will be the key point of contact for clients, answering queries, providing technical advice and demonstrating how to use new products and/or services.
This role is field based with regular travel to assigned team regions for a specified product group or technology.
How you will become part of the bigger picture As part of our team, you will:
• Manage installations and on-site repairs for assigned products • Perform product investigations in order to detect suspected quality issues or problems • Organise customer visits as well as providing a service, maintenance, and customer training • Support the sales team with the design, integration and offering of customer service concepts • Advise and assist the approved service centres with any technical or process issues • Provide minor technicalsupport for the centralised call centre • Provide back up support for other field engineer teams when required • Need to be prepared to travel frequently and occasionally at short notice What you will bring to the picture • 5 years of relevant experience in the field • Excellent understanding of processes, technologies, products or other relevant field of expertise • Effective utilisation of recognised planning, analytical or conceptual principles and techniques • Ability to understand and apply principles of effective project management • Clear understanding of the impact of legislation and law regulations relevant to the business • Enthusiasm and keenness to keep up to date with the latest products and technology • Excellent listening and communication skills • Ability to build strong relationships with customers and understand their needs • Strong customer service, analytical, and interpersonal skills • Ability to identify areas for improvement and propose action plans and projects as appropriate What would give you the edge • A positive mindset with a proactive approach in adapting to changing business demands • A high degree of judgment and problem-solving capability • A self-starter with good organisation skills and the ability to manage conflicting deadlines • Ability to remain calm and work well under pressure • High self-motivation, optimism and determination to succeed What does our big picture look like? Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure.
Since our founding over a century ago, we've been committed to improving peoples' lives and making the world a better place, one customer, one business, one innovative leap at a time.
We believe in strong collaboration and team spirit to develop Panasonic's competitive edge even further.
Panasonic is an energetic, creative and proactive organisation consistently aiming to exceed its customers' expectations.
In an ever-changing world, we continue our efforts to align with our Seven Principles to make life simpler, safer, healthier, more enjoyable, and more sustainable.
'Live Your Best'.
Inclusion and Equality In keeping with our principle of Fairness and Honesty, Panasonic's ambition is to continue to become a more inclusive company, which attracts the best applicants who will be considered for employment regardless of difference and demonstrates our commitment to celebrate and promote diversity.
What we offer:
Contract Type:
Permanent Hours:
37.5 Full-time Location:
Field based Salary:
Depending on experience Annual Bonus Frequent travel abroad will be required Company Car or Car allowance Benefits 25 days holiday plus bank holidays (rising to 27 days on completion of 3 years of service) Contributory Pension Scheme Life assurance 4x salary Income Protection Private Medical Scheme Employee Assistance Programme Other voluntary benefits such as dental insurance, partner life assurance Staff discount on Panasonic products 2 Paid volunteer days Training Wellbeing Programme Start Date:
April 2023 We offer reasonable adjustments for anyone who may require these.
Please note you must ensure you have the right to work in the relevant country, no form of sponsorship can be supported. Panasonic
