Société : Geopost Lieu : Issy-les-Moulineaux 92130
About GeopostGeopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including:
DPD, Chronopost, SEUR, BRT, Speedy and Jadlog.
Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home delivery services with Pickup, the densest parcel shop and locker network in Europe and is also expanding temperature-controlled solutions for food and healthcare business.
In a world of acceleration and transformation, Geopost engages and embraces new e-commerce territories with ESW via Asendia, epicery and Pourdebon.com.With 57,000 employees, Geopost endeavors to make commerce more convenient, profitable and sustainable for their customers and communities.
Committed to becoming an international reference in sustainable delivery, Geopost is the first global delivery company to have its roadmap to Net Zero by 2040 approved by the Science Based Targets initiative (SBTi).Part of the La Poste group, Geopost generated a €15.7 billion revenue and delivered 2.1 billion parcels worldwide in 2023.ConsumerDigitalProjectManager – ConsumerSolutionsJob OverviewWe are looking for a ConsumerDigitalProjectManager to join our Digital Services team.
These roles involve driving the development and deployment of digital services for ConsumerSolutions, with a focus on enhancing consumer experiences on our website and mobile platforms.
You will be working closely with various internal stakeholders, including Marketing, IT, and Operations, to ensure a seamless and customer-centric experience.Key Responsibilities1.
ConsumerDigitalProjectManager – ConsumerSolutionsAs the ConsumerSolutionsProjectManager, your role will be to improve consumer experiences on our digital platforms.
Your responsibilities include:
Co-designing consumer-centric digitalsolutions across our website, mobile apps, and customer communication tools.Defining and executing the roadmap for digital service improvements, focusing on consumer acquisition, conversion, and retention.Leading the international roll-out of consumerdigitalsolutions while ensuring they align with local business needs.Working closely with business units to define use cases, manage change, and ensure seamless service delivery.Coordinating workshops to gather business needs and propose innovative digitalsolutions.General Responsibilities for Both RolesCollaborate with Business Units (BU), IT, Marketing, Design, Customer Service, and Sales teams to define the digital services strategy.Benchmark competitors’ services and identify key differentiators.Drive agile project management across all stakeholders to ensure timely, high-quality delivery.Create and maintain service documentation and communication tools.Facilitate training workshops and webinars for local teams to ensure proper adoption of digitalsolutions.Monitor market trends in e-commerce and digitalconsumer engagement to propose new, innovative solutions.Profile SkillsWe are looking for digitalprojectmanagers passionate about growing e-commerce businesses and driving change in a dynamic, international context.Experience:
Minimum of 5 years in B2C digital services, mobile app management, or consumerdigitalsolutions.
Experience in the e-commerce or delivery sector is highly desirable.Language Skills:
Fluent in English and French.
A third language ***** * Skills:
Strong knowledge of digital tools such as MS Pack-Office (Excel, Word, PPT), Google Analytics, Jira, Confluence, Figma, Klaxoon/Miro.
Experience with omnichannel customer relationship management (CRM) and mobile app/web development ***** * Skills:
Excellent interpersonal and communication skills, leadership abilities, adaptability, and a pragmatic approach to problem-solving.Mindset:
Strong organizational skills, with the ability to navigate complex environments and focus on user satisfaction and business needs.Location:
Issy-les-Moulineaux, France (with 2 days of home office per week).
Occasional travel mainly within Europe (2 days per month). Geopost Issy-les-Moulineaux92130 Autre(s) VIE 0 mois
