Customer Operations Executive | Paris, France | EV Charging | €40k + Benefits
Job Title:
Customer Operations Executive
- Paris
Location:
Paris (Hybrid)
Contract Type:
Permanent
Compensation:
up to €40k
Languages Required:
French and English
About the Company
We’re working with a next-generation clean tech scale-up that’s revolutionising electric vehicle charging.
Backed by leading automotive players and recently named Fast Track Company of the Year , this company is setting the standard for sustainable mobility solutions in Europe.
About the Role
As a Customer Operations Executive, you will play a crucial role across the entire customer journey
- from first contact through aftercare.
You’ll manage technical product support, guide customers through EV charger installations, and support the sales team with lead management.
This is a hands-on, customer-facing role where you'll collaborate with technical, sales, and partner teams to deliver an exceptional experience.
Key Responsibilities:
- Provide technical support for EV charging products to customers and installation partners.
- Troubleshoot product and installation issues, collaborating with engineering where needed.
- Lead customers through the installation process and monitor partner performance.
- Manage and assign installers based on survey information and capacity.
- Support the sales team by tracking and updating leads in the CRM system.
- Create helpful documentation to streamline customer support and reduce incoming inquiries.
What We’re Looking For:
- Native fluency in French and professional proficiency in English.
Additional European languages (Spanish, Portuguese, German, or Dutch) are a plus.
- 2+ years in an operations support role, ideally with technical products.
- Experience working with CRM systems like Zendesk, Freshdesk, or Intercom.
- Exceptional communication skills and a strong customer-first mindset.
- Organised, proactive, data-driven, and comfortable solving complex problems.
- Knowledge or experience in the EV charging industry is a strong advantage.
Work Environment:
You'll be based in the Paris office three days a week, working in a fast-paced, mission-driven environment where your contributions will directly accelerate the adoption of clean energy solutions.
Why Join?
- Be part of an ambitious EV Charging scale-up during a period of rapid growth.
- Work alongside passionate teams committed to sustainability and innovation.
- Make a real impact on the future of energy and transportation.
If this role is of interest, please apply directly.
Email *****
* with any questions.
EVEREC
Paris 92210
Autre(s)
0 mois
