Reporting to the IT Infrastructure Manager, the IT InfrastructureSpecialist is responsible for the provision of technical support, deployment and design for our business critical IT Infrastructure.
This is a key role in an IT Infrastructure Team that manages our on:
premise private cloud and server estate and public cloud platforms.
Job Description
Key accountabilities include:
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Delivery of 2nd/3rd line operational support for IT services
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Technical resource and, where required, technical lead for projects and BAU activities ensuring delivery within agreed scope and timeframe
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Delivery of 2nd/3rd line operational support for IT services
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Working with Incident Management Teams to restore service quickly and efficiently and, where required, Problem and Change Management Teams to complete any follow up actions
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Supporting Business Application and Change and Delivery Teams on a pipeline of maintenance and enhancement activities
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Supporting Service Delivery Managers with IT Infrastructure Changes by providing technical expertise at CAB Meetings and, where required, the technical resources to implement changes
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Working with IT Infrastructure Architects and 3rd party specialists on the design of new solutions
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Planning and executing changes in accordance with policies and processes
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Documenting procedures, processes and high and low level designs
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Researching current and emerging technologies
Skills and experience:
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Managing a Windows Infrastructure, including Active Directory, DHCP, DNS (Essential)
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Managing an Azure public cloud environment (Desirable)
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Implementing IT security Best Practices (Essential)
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Managing a VMWare vSphere/ESX environment (Essential)
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Networking, including Layer 2/3 switching, firewalls and Wireless networks (Desirable)
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