Technicien support > Saint-Fons > Joboolo FR :

Dernière mise à jour:


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Description de poste

Key Responsibilities :

• Provide first-line technical support to customers via ticketing system, email, chat, ensuring timely and effective resolution of issues.


• Troubleshoot hardware and software problems related to Sunmi’s products.


• Document and escalate unresolved issues to the appropriate teams for further investigation.


• Educate customers on product functionality and usage.


• Collaborate with internal teams to identify and address recurring technical challenges.


• Maintain detailed records of customer interactions and support cases in the ticketing system.

Qualifications and Profile :

• IT and / or electronic education background


• Proven experience in technical support, IT helpdesk, or a related field.


• Strong problem-solving skills with a customer-first mindset.


• Excellent communication skills in English (both verbal and written).
  
  
  Chines is a plus.


• Knowledge of Android-based devices, POS, payment, networking and software security experience


• Familiarity with ticketing tools like Jira, or similar.


• Ability to work in a fast-paced, collaborative environment.


• Experience interfacing remote teams

Key Skills :

• Technical troubleshooting


• Customer service


• Communication and interpersonal skills


• Team collaboration


• Attention to detail