The ApplicationSupportAnalyst is responsible for ensuring the optimal performance of business applications.
The role serves as the primary point of contact for troubleshooting application issues and is involved in all stages of application development and operation.
Communication is a critical part of the ApplicationSupportAnalyst's role, especially when it comes to managing the lifecycle of an application and handling incidents.
What you will do Contribute to the day to day activities of the Production Operations team:
Monitor and maintain the operational excellence of business applications.
Communicate effectively with clients during the resolution of application incidents, ensuring they are kept informed of progress and the status of their incident.
Facilitate communication between the IT team and clients during application upgrades and deployments, ensuring all parties are informed and any concerns are addressed.
Troubleshoot and resolve application issues.
Maintain documentation related to application operations.
Collaborate with IT team members and stakeholders to improve application performance and functionality.
Assist with application development, testing, and upgrades.
Who are we looking for Native french speaker who is fluent in English Mandatory skills :
Customer service Lifecycle management (itop, Jira) Programming/scripting languages Priorities management, understanding of database management (no specific tool) Nice to have :
Splunk, Database management tool, Previous experience in banking/finance/Fintech environment Database oriented (we're not looking for developers) Strong verbal and written communication skills Duration:
Minimum 12 months Location:
Paris, France Work mode:
Hybrid ( Tue, Wed, Thu - 3 days Onsite) Experience:
Minimum 2 to 3 years of experience Reach out here or via:
menna.chikhilafosse.com La Fosse France IT / Computing / Software Expérience souhaitée
