Client Relationship and Services Associate triResolve Margin > London > Joboolo FR :
Société : CME Group Lieu : London England
Description ClientRelationship and Services - AssociateClientRelationship and Services - Associate (reporting to triResolveMargin Team Lead) The Post-Trade ClientRelationship and Services (CRS) Team for triResolveMargin is the client-facing function serving a growing global triResolveMarginclient base.
triResolve is a network community service that provides counterparty exposure management services including proactive portfolio reconciliation of OTC derivative portfolios, collateral management, and dispute resolution The role requires a dynamic individual who is keen to apply technical ability and attention to detail in a relationship management role.
The CRS team is responsible for ongoing support of existing clients, providing training & demos, and for testing and onboarding new clients to the platform.
An engaged and proactive 'customer success' mindset is expected.
The role requires technical aptitude, exceptional interpersonal and organisational skills.
The position sits at a key point between our external clients and internal stakeholders, including Sales, Business Line Management, Development & Product Management teams.
Responsibilities Daily monitoring of incoming queries (email/phone/exceptions) across a broad spectrum of the client base, with a keen awareness of priorities for urgent vs non-urgent issues Collaboration with internal teams on account management and client feedback Build, document and maintain close relationships with set of assigned clients Work within the Key Business Initiative (KBI) framework where relevant Promote comprehensive and effective usage of the service as appropriate to each client Raise functionality requests and take part in brainstorming or feature testing Perform customer health checks and fix setup inconsistencies What you give Meticulous attention to detail and analytical ability Client-facing or prior support experience Relationship management skills and motivation to develop and excel in this area The ability to understand complex process flows and concepts, as well as to explain these accurately and concisely to clients Interest in technology Self-motivated and curious to learn Ability to work in a fast-paced environment and to multitask Proven team player Excellent written and verbal communication skills in English; additional (European) language(s) would be a bonus Knowledge of finance (including derivatives) and awareness of the trade processing lifecycle would be beneficial Basic understanding of trade reconciliation, collateral management and/or settlement processes ideal What you get Competitive Salary Bonus Market Leading Pension Bupa health insurance, including Dental & Mental Health Gym Membership contribution 25 days holiday Cycle to work scheme CME Group:
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