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Would you like to join one of the largest providers of communications and IT solutions across the UK as aConnectivityManagedServicesEngineer? You will beresponsible for delivering pro-active ManagedServices in line with contractual obligations, working within an ITIL environment.
The role will help develop and evangelize all aspects of ConnectivityManagedServices delivery, performance measures, compliance reporting, service protection, capacity, and lifecycle management for the end Customer.
Since being founded in 2001, Daisy delivers solutions and services serving more 2,000 UK businesses across all sectors with a portfolio spanning Modern Workplace, Connectivity, Unified Communications, Cloud, Cyber Security and Operational Resilience.
About the role..
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Deliver pro-active ManagedServices in line with contractual obligations, first and foremost.
Improve Security Posture Build out learning & information to increase knowledge of contractual obligations Ensure all ManagedServices KPI and SLA targets are achieved Input into lifecycle management process alongside the Product and Operational teams ensuring supportability and relativity Identify potential operational inefficiencies and launch initiatives, process redefinition, or automation projects to improve efficiency.
Be a SME as required to work with DevOps to define, develop, and test improved automation, monitoring, and reporting functionality.
Support analysts on Escalated Incidents owning problems Deliver work on customer solutions with reasonable skill and care and the necessary skill, experience & resources to perform the services in accordance with good industry practice Represent the department internally and externally with customers and 3rd parties as required Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate Develop and implement Quality Reporting methods Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together Remain aware of new product developments and provide input and tactical direction Ensure high quality, up-to-date documentation exists for all Managed Service arrangements Following defined ITIL Policies and Processes and ISO 270001 Quality procedures Flexibility to work outside of normal business hours if required What do we need from you? A strong sense of responsibility, personal ownership, and willingness to be a great team player Experienced in executing live network changes to ITIL change management standards Experience working with Cisco or Juniper technologies, troubleshooting of switching, routing, and firewall platforms Ability to provision and troubleshoot IPv4/v6, MPLS VPN, BGP, ISIS, RSVP, LDP, OSPF, DSL, IPsec, PPP/L2TP, 802.1q, Nexus, Pseudo wire, QoS, STP, HSRP, VRRP and WAN technologies including Ethernet, xDSL, Leased Lines and LES Experience in operating Network Management Systems and SNMP based monitoring systems Experience with ITIL processes for Incident, problem, and change management Practical understanding of layer 2 and layer 3 technologies Additional information Did we mention the perks? We show our appreciation by providing various benefits and rewards to our employees that help make Daisy a great place to work and provide a great work life balance.
These include but are not limited to:
Holiday Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme! Daisy University and Apprenticeships Giving you the opportunity to expand your skills and knowledge whilst you work for us.
Hybrid, field and home based working -To ensure work WORKS for you.
Enhanced family friendly policies We are here to look after you and your nearest and dearest.
Health & Wellbeing offering Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team.
The Exchange Online discount platform for more than 1,200 retailers.
And many more to see all the benefits on offer visit ourWhy work for Daisypage! Ready to join us? If you feel Daisy is the right workplace for you, we would like to hear from you! Once you have applied online and have been shortlisted, our recruitment team will be in touch with you to arrange an interview and answer any questions you may have.
This could be a face-to-face or a remote interview.
The application process varies depending on the role and the level of experience needed. DaisyGroup CardiffWales
