Customer Care Specialist - Case Handler > Northolt > Joboolo FR :
Company : Barclays Location : Northolt England
CustomerCareSpecialist - CaseHandler Apply (by clicking the relevant button) after checking through all the related job information below.
Location:
London - 1 Churchill Place, E14 5HP Duration:
6 months Pay rate:
£17/hour Hours/week:
35 hours per week Working hours:
Monday to Friday between 9am-5pm Hybrid:
WFH and 1-2 days at the office To get you off to a great start, you’ll spend the first four to six weeks learning about Barclays, banking and the role with SMEs within the team who will provide full training and ongoing support within a hybrid environment.
Alongside formal training sessions, you’ll also gain on the job experience and after this, you’ll be fully immersed in the role and team, working on site and also from home.
Overall purpose of role:
This opportunity sits within Barclays Transformation Customer Remediation (TCR).
We are the BUK Centre of Excellence for remediation projects, and therefore a strong customer focussed approach is key to our operations, which will give you the opportunity to deal with all aspects of the customer engagement process required to successfully handle and Project remediation cases across our Portfolio, supporting both customers and a broad range of stakeholders and different functions.How will you help Barclays’ customers? Dealing promptly and efficiently with any cases by reviewing Customer and case information Analysing and investigating relevant background information and contacting customers to obtain any further details required Reaching a case review decision, communicating the outcome to customers both verbally and in writing, as well as handling customer responses Supporting the customer throughout the engagement process involved with a complaint or case decision Taking into account, fully considering and if need be responding to customer vulnerability in line with Barclay’s policy Skills and Qualifications:
Successful candidates must have a demonstrable career within finance, specifically, remediation, claims management or any work with the Financial Ombudsman Strong written and verbal communication skills Customer-focused mindset with ability to quickly build understanding and rapport with customers Comfortable communicating with customers in potentially pressurised / challenging circumstances Ability to quickly analyse a range of information from customers and internal stakeholders in order to make decisions About BarclaysBarclays is a British universal bank.
It is diversified by business, by different types of customers and clients, and by geography.
Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.
Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship.
The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues.
Simply put, success is not just about what you achieve, but about how you achieve it.
Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.
Hybrid Working Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in.
Barclays is flexible on how this works and it may continue to change and evolve.
Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter.
However, some colleagues may choose to spend more time in the office over a typical period than their role type requires.
Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits.
There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment).
You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader.
You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life.
Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants Barclays NortholtEngland
