Customer Service Delivery Station Liaison > London Borough of Enfield > Joboolo FR :
Société : Amazon UK Services Ltd. Lieu : London Borough of Enfield England
Job title – CustomerServiceDeliveryStationLiaison Location Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity - DIG1 - Xpansion, Stockingswater Lane, 4966, Enfield, EN3 7PZ Pay Rate - £ 12.40 Shift :
Friday - Monday 10:
00 AM - 20:
45 PM Contract:
Type - Perm Join us as a DeliveryStationLiaison and provide outstanding customerservice from within the heart of Amazon’s deliverystation in Birmingham.
Your role will support customers who have experienced a failed delivery and require an urgent reattempt, as well as pre-emptively solving delivery issues to reduce customer effort.
It’s a crucial role in Amazon’s CustomerService team as part of our mission to be Earth’s most customer-centric employer.
What will you do as a DeliveryStationLiaison? Respond to customer escalations directly, contacting them via phone and email to understand the problem and obtain information needed to help them get their parcel Empathise with and prioritise customer needs, and communicate with stakeholders to resolve customer issues Act as an interface between our customers and the external deliveryservice partners in order to identify possible causes, solve problems and, if necessary, arrange a redelivery Build relationships and liaise every day with the Amazon Logistics team in the station to help get the best outcome for our customers Treat customers with respect, resolve conflicts and set appropriate expectations Approach problems logically and with good judgment to ensure the best customer outcome Make quick and effective decisions on behalf of the customer Work a full-time, shift-based schedule (40 hours per week) Monitor customer deliveries in real-time for delivery success Perform the following tasks, with or without reasonable accommodation:
Locate packages in station warehouse and liaising face to face with deliverystation stakeholders Work in an environment where the noise level varies and can be loud Work in an environment where the temperature may vary due to outside weather conditions and is not controlled Amazon UK Services Ltd. LondonBorough of EnfieldEngland
