Technical Support Analyst > West Berkshire > Joboolo FR :
Société : IMT Resourcing Solutions Ltd Lieu : West Berkshire England
A large multinational Software Systems organization are looking to bring on a TechnicalsupportAnalyst! What will you be doing as a TechnicalSupportAnalyst? The TechnicalSupportAnalyst 's main duties will be to:
Assist customers with problems and queries relating to the system software after they have gone live Accurately resolve problems by using, analytical, technical and programming skills following programming guidelines Use Programming languages like SQL Visio to write code What would your day to day Look like as a TechnicalSupportAnalyst Pro-actively taking ownership of a wide variety of calls and problems Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement Effectively and promptly resolving calls, ensuring old calls are kept to a minimum Implementing solutions to the customers' best advantage and ensuring the call resolutions meet the working and business practices of the customer Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken Regularly updating customers regarding the status of their calls Effectively handling complaints and call escalation requests from customers Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service Alerting Senior personnel and their Manager and/or any of the other Support Managers as necessary regarding any sensitive customer issues Following and applying the standard Commercial Software Support Procedures and Practices Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with their Manager Key Requirements:
Extensive experience in a customer-focused role in a service-oriented environment A good knowledge of a structured programming language, preferably KCML An understanding of databases including SQL Be able to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner Having worked in a TechnicalSupport Environment A competitive Annual Salary of up to 29K After Probation (3-6 month) work 3 days remote 2 days on site Excellent career progression opportunity 25 days holiday + bank holidays If you feel you match the above click 'apply now' with an up to date version of your CV IMT ResourcingSolutions Ltd WestBerkshireEngland
