Associate Director of Digital Engagement and Alumni Services > Joboolo FR :

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Posting Number:


20254274S

Position Title:


Associate Director of Digital Engagement and Alumni Services

Position Type:


Staff

Location:


Villanova, PA

Recruitment Type:


Internal/External Applicants

Work Schedule:


full-time/1

- months

Avg Hours Week

Department:


60

- Alumni Relations Office

Ignite Your Career at Villanova University!
Whether undergraduate or graduate, faculty or staff, each community member brings with them a wealth of experiences that enrich our University and shift our perspectives.


As a part of this community, your work will improve lives and ignite change!

• Join a mission-driven organization.
  
  
  Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.


• Villanova has been included among the nation’s best colleges and universities.
  
  
  VU’s inclusion again in U.S.
  
  
  News & World Report’s 2023 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum.


• We believe that an inclusive community fosters an understanding and appreciation for diversity among our students, faculty, staff and administrators.
  
  
  The Office of Diversity, Equity and Inclusion works to address issues of equity and justice in a variety of ways including workshops, events and employee resource groups.


• Villanova’s most precious asset is our people.
  
  
  As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more.

Reporting to the Associate Vice President of Alumni Relations, the Associate Director of Digital Engagement and Alumni Services provides leadership and consulting in the areas of digital strategy, online technologies, data processes, reporting, and business operations.


This position also manages a staff of one, with oversight of alumni service functions such as the help desk, operations, and alumni benefits program.


This position works closely with Alumni Relations team members, University Marketing and Communications, and UNIT to create a world-class online engagement experience for the Villanova alumni community.

• Acts as a consultant and provides guidance to Alumni Relations colleagues on digital strategy, online technologies, user experience, information architecture and brand voice.


• In partnership with University Advancement Data Governance and Solution Design teams and UNIT, helps to create and implement policies and procedures to ensure data integrity, accurate data collection and updates.


• Oversight of operations and planning for Alumni Services, including activities for the Alumni Association Board of Directors, alumni help desk and customer services, and execution of alumni benefits and services.


• Proactively stays abreast of best practices and new technologies for digital engagement and alumni services.


• Other duties as assigned, and leadership with special projects as needed.

• A bachelor’s degree is required.


• 
  
  - 7 years of experience or equivalent combination of education and experience.


• Must have experience in prioritizing work and handling multiple priorities, strong organization and workflow/project management skills, and the ability to delegate effectively.


• Commitment to the highest standards of excellence and ability to engage in ongoing process improvement.


• Can work independently and autonomously yet collaboratively.


• Must understand the strategic role of technology in higher education.


• Demonstrates the ability to organize, analyze, and visualize data for use in decision making.


• Must possess strong attention to detail, superior written and oral communication skills.


• Knowledge of digital engagement mediums such as e-mail marketing, website and social media required.


• Must possess the confidence and maturity to develop and nurture relationships with alumni, senior-level administration, and colleagues across the University required.

• Masters degree preferred.


• 3 to 5 years of experience in communications and/or project management is highly desired.


• Experience in alumni relations, communications, or development is also desired.


• Management experience desired.

Must be able to manage multiple tasks independently in a fast-paced environment.


Must be able to work additional hours in evening and weekends to provide support for high-profile events such as Reunion Weekend, Homecoming, etc.

Minimum Number of References Needed:


3

Maximum Number of References Needed:


3

• Cover Letter / Letter of Interest


• Resume / Curriculum Vitae