Are you interested in building the vision and roadmap of our customerengagement strategy? Are you willing to lead, coach, and develop our team of 3 people? Do you have a sharp mind, attention to detail, business acumen, and the ability to influence business decisions through insightful metrics? Then keep reading
The position
In a context of portfolio expansion, you will be responsible to define and to execute a strategy to take our customerengagement approach, processes, and performance measurement, to the next level.
You will lead and develop your team (2 digital project managers, 1 production and event coordinator) to deliver on operational and business partnering tasks.
In more details, your missions will be to:
:
Define a clear and articulated strategy for CustomerEngagement (digital and multichannel activities, content production support and management, healthcare professional portals, emailing, orchestration, analytics etc.)
:
Stay on top of industry trends, market dynamics and competitive landscape to inform and adapt customerengagement strategies.
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Establish and maintain KPIs to measure success of customerengagements / customerengagement strategy.
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Drive the development and optimisation of content production, both printed and digital, as well as supporting event production.
:
Drive adoption and use of relevant tools and methodologies in collaboration with our HQs (region/global).
:
Collaborate with cross:
functional teams (e.g.
Sales, Marketing, ..
.
)
:
Lead and develop the team to deliver on operational and business partnering tasks (coordination of digital activities, evolution of digital platforms, coordination of material development and production (digital and print), development of emailing campaigns etc.)
:
Monitor the performance and take/recommend any corrective initiatives needed.
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Be a business partner to Senior Executives and operational teams.
:
Develop and manage budget for the team activities.
Qualifications
To be successful in this role, you have:
:
A master's degree, ideally in Engineering, in a Business School or in science
:
Already had similar responsibilities linked to digital, customerengagement or multichannel engagement, internally or in consulting (long:
term missions).
Previous experience in the pharmaceutical industry is not a requirement.
You have already been successful in building, implementing, and monitoring impact of a customerengagement strategy.
:
Already had a team leadership/large project leadership experience.
You enjoy coaching and developing your team.
:
Strong strategic and analytical capabilities.
You are rigorous, structured, data driven, business:
oriented, and can present recommendations in a clear and simple way.
:
You are fluent in English.
Ideally, you are also fluent in French (oral and written)
About the department
You will join our CustomerEngagement and Business Excellence Department composed of 15 people who work in different functions (Frontline Excellence, Market Research and Customer Insights, CustomerEngagement, Business Intelligence, Change management, and Project Management).
You will report to our CustomerEngagement and Business Excellence Senior Director.
You will collaborate with various internal (French leadership team, all operational field and non:
field teams, stakeholders at global/regional levels) and external stakeholders (External agencies) on a regular basis.
Working at Novo Nordisk
Novo Nordisk is its people.
We know that life is anything but linear, and balancing what is important at different stages of our career is never easy.
That's why we make room for diverse life situations, always putting people first.
We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them.
Working at Novo Nordisk is working toward something bigger than ourselves, and it's a collective effort.
Novo Nordisk puteaux Advertising, Marketing & PR, Education & Training, Engineering, Health, Nursing & Social Services, Information Technology, Management & Executive, Sales, Science, Secretarial, Office & Administration CDI Competitive
