Customer Service Specialist (Medical Devices) > Joboolo FR :

Position:


Customer Service Specialist

Location:


Hybrid working, Bordeaux, France

Contract:


Maternity cover, starting December 2024 (5 months) with potential for a permanent role

The Role:

A renowned global organisation dedicated to supporting healthcare providers, is seeking a dedicated Customer Service Specialist to join our team on a maternity cover basis, with a chance to transition into a permanent role.


Reporting to the Managing Director of France, you’ll play a key role in providing technical support, coordinating service requests, and ensuring customer satisfaction.

Key Responsibilities:

• Offer technical assistance to customers for equipment issues or malfunctions.


• Liaise with technicians to coordinate timely service interventions.


• Prepare service quotes in accordance with pricing guidelines.


• Assist technicians and sales representatives in handling complex technical matters.


• Conduct training sessions on equipment for both customers and technicians.


• Collaborate with engineering and quality teams to resolve customer complaints and implement corrective actions.

Your Profile:

• Education:
  
  
  BAC or BAC+2 in electrical engineering or industrial maintenance.


• Experience:
  
  
  2+ years in a related field (such as field technician or customer support).


• Skills:
  
  
  Strong organisational, communication, and teamwork skills; expertise in electronics, automation, and mechanics.


• Language:
  
  
  Proficient in English (B2 level) and fluent French.