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Join to apply for the Customer Success & Key Accounts Lead FR role at Base.com (formerly BaseLinker)

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Join to apply for the Customer Success & Key Accounts Lead FR role at Base.com (formerly BaseLinker)

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Hello, it’s Base.com!

Hello, it’s Base.com!




Base.com (formerly BaseLinker) is a leading e-commerce solution dedicated to sellers who want to optimize their online business.


Base’s powerful platform and an expansive set of integrations to other systems allows more than 27,000 sellers to centralize their online business management and increase their sales.



On the back of high growth in over 10 countries worldwide, we are launching in France with a local crack team of product / sales / marketing / implementation / support in order to build a deep understanding of our users and grow through product leadership in one of Europe's biggest markets for ecommerce.



Our goal is to become the first choice solution for any business, small or large, selling online.



We’re looking for a Customer Success & Key Accounts Lead to take full ownership of our client relationships from the moment a deal is closed.


You’ll be responsible for client performance, satisfaction, and revenue across our entire customer base — with a specific focus on strategic enterprise accounts.



Responsibilities

• Ownership of the post-sales lifecycle for all clients (~100), monitor client performance and proactively identify risks and opportunities


• Leading the implementation of new enterprise clients, coordinating between technical, legal, and business stakeholders


• Building strong relationships with our top accounts to ensure retention and expansion


• Working cross-functionally with product, tech, and sales to align on client needs, with marketing to identify opportunities of clients use cases
  
  
  
  

• Experience managing enterprise client relationships in a retail environment, but also at ease speaking to small business owners and micro-entrepreneurs


• Strong project management skills, especially during onboarding and implementation


• Ability to collect and analyse product usage and commercial data and act on it


• Comfortable speaking with both technical teams and C-level execs


• Comfortable with uncertainty, in a process-light, high-growth startup culture


• Fluent English and French; other languages a strong plus, in particular Spanish, Portuguese, Italian
  
  
  
  

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  Seniority levelMid-Senior level

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  Employment typeFull-time

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  Job functionOther


• 
  IndustriesSoftware Development

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