Customer Success Manager > Zenchef > Joboolo FR :

You make sure our restaurant partners get the most out of Zenchef—every day.


You build strong relationships, solve problems before they grow, and help customers stay engaged and thrive.

You join the Customer Success team.


We are the go-to partners for clients after onboarding, ensuring they remain satisfied, supported, and confident in using Zenchef.

1. Proactively call customers via phone and video to check their usage and satisfaction.



2. Build strong, long-term relationships with restaurants to foster trust and loyalty.



3. Serve as the primary contact for clients, addressing questions and resolving concerns promptly.



4. Understand each restaurant’s unique needs through client data and feedback.



5. Recommend personalized solutions to enhance their experience and usage of Zenchef.



6. Conduct regular meetings to gather feedback and refine our support approach.



7. Identify opportunities for upselling or cross-selling based on product knowledge and insights.



8. Monitor and act on satisfaction metrics like NPS and CSAT to improve the customer experience.



9. Share insights and suggestions with your team to boost revenue and retention.

1. Experience in customer success, account management, or similar roles.



2. Familiarity with CRM tools and tracking customer satisfaction.



3. Passion for hospitality; industry knowledge is a bonus.



4. A proactive approach to helping customers succeed.



5. Strong commercial acumen and ability to identify revenue opportunities.



6. Negotiation skills and experience in closing upsell or cross-sell deals.



7. Excellent written and spoken communication skills.



8. Attention to detail, empathy, and patience in client interactions.



9. Fluent in French and proficient in English (B2 level).

• Bright office located in Paris’ 17th Arrondissement.



• Hybrid work environment with flexible options.



• Work-from-abroad policy.



• Regular in-office breakfast.



• Gymlib subscription for wellness.



• 25 vacation days plus 8 to 10 RTT days.



• Health insurance with Alan.

At Zenchef, we empower over 20,000 European restaurants.


Our platform streamlines reservations, optimizes table management, and fosters lasting connections.


We aim to create memorable dining moments and envision a restaurant industry where technology brings people together at the table.

Our core values—Craft, Thrive, and Heart—guide us.


We are dedicated craftspeople who value ownership, quality, and continuous growth.


Our environment is rooted in trust and compassion, celebrating unity and shared success.

We are committed to diversity and inclusion.


We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any other aspect of identity.


We believe diversity contributes to our success.