E-commerce project manager F/M > Paris > Joboolo FR :

A multi-specialist player in digital transformation, business consulting, and technology consulting, Audensiel supports its clients across various sectors in France and internationally in the following areas:

• Digital:
  
  
  Digital transformation projects, from project management using Agile methodology through AMOA and application development to acceptance/testing.



• Consulting:
  
  
  IT consulting within IT departments and business consulting in sectors like Banking, Insurance, and Pharmaceuticals, focusing on governance, regulatory compliance, risk management, and financial transformation.



• Data/AI:
  
  
  Architecture and development of Big Data solutions with data engineers and data scientists; development of innovative AI projects as POCs.



• IoT:
  
  
  Data exploitation from connected objects, designing value chains for enhanced user experience and productivity.



• Cybersecurity:
  
  
  Support in cybersecurity governance, audits, and data security projects.



• Cloud/DevOps:
  
  
  Support across project strategy, architecture, development, and DevOps practices.

1. Provide Corrective TMA:
   
   
   
   
   
   
   
   • Report and resolve incidents related to e-commerce in Europe.
   
   
   
   • Prioritize corrections or business changes based on criticality.
   
   
   
   • Coordinate with the global e-commerce team.
   
   
   
   • Communicate status updates regularly.
   
   
   
   • Ensure order fulfillment, monitor daily orders, handle incidents.
   
   
   
   • Monitor site availability and performance via Dynatrace.
   
   
   
   • Escalate issues when performance thresholds are not met.
   
   
   
   • Make technical and process recommendations for sustainable resolution.
   
   
   
   



2. Ensure Scalable TMA:
   
   
   
   
   
   
   
   • Gather needs and write functional specifications.
   
   
   
   • Assess feasibility and schedule based on specifications.
   
   
   
   • Manage changes and ensure progress.
   
   
   
   • Execute patch acceptance and validation.
   
   
   
   • Contribute to solution improvements proactively.
   
   
   
   • Validate deployment plans with involved teams.
   
   
   
   



3. Build Knowledge Base:
   
   
   
   
   
   
   
   • Develop procedures to address repetitive incidents.
   
   
   
   • Research and propose continuous improvement solutions.