Consulting Support Manager > Talogy > Joboolo FR :
Société : Talogy Lieu : Paris
About the Role Reporting into the Director of Global ConsultingSupport, the ConsultingSupportManager leads the regional ConsultingSupport team.This team are responsible for the operational side of our consulting delivery to our clients.
Working alongside our Consultants, the ConsultingSupport team project manage, coordinate and provide administration for our talent management services.
They may also contribute to sales and marketing activities, assist with event and office management, and liaise with Corporate departments for operational projects as needed.
In this role, you'll lead a dedicated team who are responsible for facilitating seamless interactions with our clients and participants, supporting our Consultants, and optimizing internal operations.
As part of a global team, you will be responsible for delivering at a local level but with a global mindset, leveraging the services of other teams across the organisation.
You will be required to contribute towards the continual growth and improvement of the department.
As a member of your regional Leadership team, you will participate in management meetings representing global and regional CX.
Your leadership will be central to ensuring that all interactions reflect Talogy's commitment to excellence, professionalism, and client satisfaction.
Role Responsibilities Team Leadership Lead the regional ConsultingSupport team with clear purpose, responsibilities and KPI's aligned to the global approach.
Allocate projects and tasks, based on skills, experience and client needs, whilst providing opportunities for the personal and professional development of your team members.
Use and continually develop personal Leadership skills.
Operational oversight Oversee the team's activities, ensuring efficiency and accuracy in all internal operations and processes.
Ensure the teams are meeting SLAs and leveraging other Client Experience teams effectively.
Project set up and management The ConsultingSupportManager takes responsibility for the project management of more complex projects and oversees the management of projects being supported by others within the team.
Work with Lead Consultant and Project Lead / Project Coordinators to set up new projects, confirming client objectives/deliverables, project resources, managing achievement of timelines, agreeing and managing the budgets, monitoring and minimising risks, and resourcing the team to deliver.
Create and manage a project plan (where applicable) tracking project progress and performance throughout.
This includes setting up projects in OpenAir with Tasks and Planned Hours.
Support with adapting and realigning priorities as required throughout the project timeline, whilst monitoring and reporting potential scope creep.
Deliver regular status updates to clients regarding projects and progress.
Keep up to date records and details of internal materials/documentation created for each project.
Client/participant management and support Jointly manage the client relationship with the Lead Consultant and Client Partner to ensure a gold standard service.
(Professional, responsive, timely, accurate and problem solving focus) Utilise (Senior) Project Coordinators to ensure all client and participant management activities are completed for projects owned by the ConsultingSupportManager.
Financial Management Oversee the financial processes for Consulting delivery, ensuring accurate and timely invoicing, forecasting, supplier management and cost management.
Assist in the definition of project scope and objectives, involving all relevant internal stakeholders, ensuring technical feasibility and all relevant costs are considered.
Assist with the financial aspects of projects, including system management, revenue management and invoice preparation and tracking, as well as associate spend and cross-charge costs, ensuring accuracy and promptness.
Correctly set up and record projects in Open Air, ensuring project budgets and costs are captured to enable accurate project profitability reporting.
Where Open Air is used for invoicing ensure all revenue recognition and invoicing is completed.
Reporting on all the above processes to the relevant departments.
Resource Planning Regularly review the allocation of resources across the region, to ensure optimal use of our consultants and external associates.Provide updates/discuss with local Consulting leaders, as needed.
Ensure any systems used for resourcing and participant scheduling, both regionally and globally, are used to maximum effect and kept up to date at all times.
Work with the Lead Consultant to resource client work to ensure the efficient use of internal resources and associates.
Book and confirm sessions with participants and consultants.
Issue SOWs & POs for associates where used.
Coordinate materials, flights and accommodation, as required.
Quality Assurance Ensure the highest standards of service quality are maintained across all touchpoints; meet regularly with Country Leaders to ensure effective service delivery to their Sales and Consulting teams, Participants and Clients.
Be a point of escalation for client feedback.
Regionally, where required, keep up-to-date records and details of internal material.
Review materials/documentation/reports to ensure accuracy, clarity and professionalism, coordinating Consultant QA where required.
Collect, compile, analyse and manage client data ensuring its confidentiality, accuracy and security.
Monitor the completion of Consultant produced reports, co-ordinating QA, proofing and issuing to the client/candidate/participant as per the requirements of the SLA.
Conduct and present project reviews including lessons learnt and profitability statistics.
Identify and record opportunities to improve processes and become more efficient in project management and delivery.
Working within a global team Work with all regional ConsultingSupportManagers to share knowledge, identify and implement best practices, and drive the improvement and alignment of our processes globally.
Managers of regional ConsultingSupport teams work together to share activities within and between ConsultingSupport teams to alleviate pinch points, where possible.
