Company : DHU Healthcare Location : Oldbury England
NHS 111 SiteLevelOperationalPerformanceManager Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
DHU Healthcare The closing date is 03 April 2023 Job summary The NHS 111 SiteLevelOperationalPerformanceManager role will form part of the DHU 111 Senior Management Team, and the post holder will lead all operational teams for a specific DHU111 contact centre site, based at Derby.
The NHS 111 SiteLevelOperationalPerformanceManager will provide specific site based operational and performance management of the NHS 111 Services across Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire, Baines Swindon and Wilshire, Milton Keynes and Oldbury, West Midlands to help lead the development and delivery of high quality services within the companys strategic vision.
Main duties of the job Key responsibilities include adherence to contractual and regulatory performance and quality standards, making improvements to patient experience, service quality, and efficiency.
The role requires an analytical and questioning approach to understand root cause and solution through improvement to technologies, process, and direct people management.
About us DHU Healthcare is a not-for-profit community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111.
We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon and Wiltshire a population totalling around ten million.
A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people.
You can find out more about us at Our profile :
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DHU Healthcare Date posted 13 March 2023 Pay scheme Other Salary £40,056 to £45,838 a year Pro Rata Per Annum Contract Permanent Working pattern Full-time Reference number M0051-SLOPM-OLD-2 Job locations Birchover House Oldbury Birmingham B69 2AQ Job description Job responsibilities NHS 111 SiteLevelOperationalPerformanceManager We have an exciting opportunity for an experienced NHS 111 SiteLevelOperationalPerformanceManager.
You will provide overall operational and performance management of the NHS 111 Services across Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire, Milton Keynes, Baines, Swindon & Wiltshire and will help to lead the development and delivery of high quality services within the companys strategic vision.
Key responsibilities include adherence to contractual and regulatory performance and quality standards, making improvements to patient experience, service quality, and efficiency.
To lead and direct performance management processes and analysis that enables excellent performance to be established and maintained.
Someone with commitment to excellent patient care and services in the health sector.
To support development of strategic projects with input and implementation of necessary changes to support the growth of the company.
To lead and direct performance management processes and analysis that enables excellent performance to be established and maintained.
To support the development, implementation and maintenance of the workforce plans for the NHS 111 service to ensure the provision of sufficient resource, of the necessary competence, at all times to deliver a high quality cost effective service.
To assist with the project management, successful design, development and implementation of any new NHS 111 Service.
Managing relationships and working closely with the resource planning team to ensure that rotas are at appropriate staffing levels to accommodate demand.
To lead and be accountable for the efficient delivery of NHS 111 services to agreed budgets.
Jointly with all responsible leads, develop, lead and direct proactive service planning to assure that minor and major impacts on the service are risk managed.
This will include formulating local Disaster Recovery and Business Contingency Plans for NHS 111 Services.
Job description Job responsibilities NHS 111 SiteLevelOperationalPerformanceManager We have an exciting opportunity for an experienced NHS 111 SiteLevelOperationalPerformanceManager.
You will provide overall operational and performance management of the NHS 111 Services across Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire, Milton Keynes, Baines, Swindon & Wiltshire and will help to lead the development and delivery of high quality services within the companys strategic vision.
Key responsibilities include adherence to contractual and regulatory performance and quality standards, making improvements to patient experience, service quality, and efficiency.
To lead and direct performance management processes and analysis that enables excellent performance to be established and maintained.
Someone with commitment to excellent patient care and services in the health sector.
To support development of strategic projects with input and implementation of necessary changes to support the growth of the company.
To lead and direct performance management processes and analysis that enables excellent performance to be established and maintained.
To support the development, implementation and maintenance of the workforce plans for the NHS 111 service to ensure the provision of sufficient resource, of the necessary competence, at all times to deliver a high quality cost effective service.
To assist with the project management, successful design, development and implementation of any new NHS 111 Service.
Managing relationships and working closely with the resource planning team to ensure that rotas are at appropriate staffing levels to accommodate demand.
To lead and be accountable for the efficient delivery of NHS 111 services to agreed budgets.
Jointly with all responsible leads, develop, lead and direct proactive service planning to assure that minor and major impacts on the service are risk managed.
This will include formulating local Disaster Recovery and Business Contingency Plans for NHS 111 Services.
Person Specification Qualifications Essential Educated to degree level or equivalent Qualifications in business or management Experience Essential NHS 111 experience at a strategic level.
Extensive experience in real time management .
Expertise in contact centre technologies including NICE, Redwood, Mitel, call routing, ACD functionality, reporting etc.
Delivery of target driven performance.
Extensive knowledge of healthcare.
Team Management.
Management level contact centre experience.
Extensive use of Performance Management tools.
Data Management.
Previous experience of writing operating procedures.
Familiarity with HR Best Practice.
Management of Business Continuity Protocols to ISO standard.
Implementation of Company Strategy.
Contact centre resourcing experience.
Person Specification Qualifications Essential Educated to degree level or equivalent Qualifications in business or management Experience Essential NHS 111 experience at a strategic level.
Extensive experience in real time management .
Expertise in contact centre technologies including NICE, Redwood, Mitel, call routing, ACD functionality, reporting etc.
Delivery of target driven performance.
Extensive knowledge of healthcare.
Team Management.
Management level contact centre experience.
Extensive use of Performance Management tools.
Data Management.
Previous experience of writing operating procedures.
Familiarity with HR Best Practice.
Management of Business Continuity Protocols to ISO standard.
Implementation of Company Strategy.
Contact centre resourcing experience.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name DHU Healthcare Address Birchover House Oldbury Birmingham B69 2AQ Employer's website http:
//www.dhuhealthcare.com/ (Opens in a new tab) Employer details Employer name DHU Healthcare Address Birchover House Oldbury Birmingham B69 2AQ Employer's website http:
//www.dhuhealthcare.com/ (Opens in a new tab) DHU Healthcare OldburyEngland
