As a SystemsEngineer at Zenzero, you will support our customers and their end-users by providing general advice and guidance as well as working on incidents and service requests that cannot be completed solely by our remote Service Desk Teams.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Hours:
40 per week.
Typical responsibilities will include:
Building and configuring end-user-computing devices like desktops, laptops and tablet devices Attending customer sites to complete scheduled activities like installations, desk moves, upgrades and changes Attending sites to provide reactive support for Network, Server and Storage equipment including remote-hands support Providing end-user support and assistance for typical Desktop, Office and other end-user Computing tasks Completing incidents, service requests and other activities including performing proactive checks, basic triage and resolving issues within agreed parameters, handing-off to other teams and third parties when required Being assigned to a specific customer(s) with responsibility for arranging and completing work, participating in meetings and acting as a single-point-of-contact for Zenzero both internally and externally.
This may include working at customers sites for long periods of time.
Providing general IT support Working to KPIs Updating the knowledgebase.
What youll need to be successful:
We are looking for a confident, proactive and self-motivated individual who is experienced working under pressure in a fast-paced environment.
You must be able to follow processes and procedures correctly with minimum oversight and make recommendations to the adjusting of those processes.
Flexibility with working hours is required in order to cover specific times, provide holiday cover and bank holiday cover.
The ideal candidate will have:
Experience of working for a Managed Services Provider (MSP or MSSP) Knowledge and technical understanding of M365 and general business IT systems (including Azure, Intune and Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow, Remedy, Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, incident management, service request fulfilment and change management.
Ability to demonstrate excellent troubleshooting skills The ability to demonstrate strong team working and team leadership skills A full UK drivers licence and willingness to travel nationally.
Whats in it for you:
In addition to a competitive salary, a culture to be proud of and a tailored training and development plan to ensure that you are always learning and are able to take your career to the next level, we offer a range of perks and benefits which include:
From day 1:
Your birthday off Contractual sick pay Flexibility to work remotely 33 days leave per year (increasing by one day from your fifth year of service up to a maximum of 38 days).
Private Health Insurance (Vitality Scheme) Salary Sacrifice options including Electric Venicles, Bikes and Equipment, and Technology purchases.
Access to a range of discount and loyalty schemes.
Discount gym membership.
Enhanced Maternity, Adoption and Partner leave and pay.
