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• Position:
  
  
  Customer Support Engineer


• Location:
  
  
  Paris, France (Onsite)


• Duration:
  
  
  6 months Contract, extendable

The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross-functional teams, and resolving customer issues related to GE e-terra products.


Responsibilities include addressing customer concerns with GE e-terra AEMS, supporting SCADA/EMS software, and ensuring effective communication and troubleshooting across systems.

Key skills include experience with GE e-terra AEMS or EMS, SCADA tools, electrical grid knowledge, communication protocols like DNP3, IEC 104, IEC 61850, Modbus, and familiarity with Linux, Windows, Oracle, SQL, TCP/IP, and network troubleshooting.


The role requires independent work, adherence to NERC CIP standards, excellent communication skills, and the ability to handle stressful situations positively.

• Lead strategizing with internal teams and customers to resolve issues.


• Engage with customers, organize calls, and ensure solutions meet customer needs.


• Mentor staff and contribute to knowledge transfer via documentation.


• Analyze and troubleshoot GE solution issues, including UI, network, interoperability, and data management.


• Manage caseloads, perform follow-ups, and report product problems for engineering resolution.


• Participate in on-call rotations and travel to customer sites as needed.

• Seniority level:
  
  
  Mid-Senior level


• Employment type:
  
  
  Contract


• Job function:
  
  
  Information Technology


• Industries:
  
  
  IT Services, Information Services, Technology, Media